Start here
Email support@opendeed.ai from the address connected to your OpenDeed account. If your organization has an OpenDeed administrator, copying them can help us confirm workspace access and settings faster.
For urgent access or suspected security issues, put “Urgent” at the start of the subject line and describe the impact without including sensitive data.
What we can help with
Support covers the OpenDeed product and the workflow connections your organization has enabled.
- Account access, invitations, roles, and workspace settings
- Receipt upload, AI recognition, expense classification, and Office review
- Lease files, document extraction, signing handoffs, and archive status
- Property, owner, tenant, vendor, maintenance, and reporting workflows
- Buildium-connected records, sync status, and integration troubleshooting
What to include
A little context lets us investigate without sending you back for basic details.
- Your organization or workspace name
- The page, record, or workflow you were using
- What you expected and what happened instead
- The approximate date and time, including your time zone
- A screenshot with personal or financial information redacted where possible
Response and resolution
We aim to acknowledge support requests within one business day. Resolution time depends on impact, reproducibility, third-party systems, and whether we need information from your organization.
When an issue involves Buildium, an email provider, signing service, or another integration, we will identify the OpenDeed side of the handoff and may ask your administrator to coordinate with that provider.
Security and privacy reports
If you believe an account or workspace has been accessed without authorization, contact support@opendeed.ai immediately. Include a safe description of the event, affected workspace, and the best way to reach you.
Do not email passwords, access tokens, complete bank account numbers, unredacted identification, or documents that are not necessary for the report.
Accessibility and feedback
If a part of OpenDeed is difficult to access or understand, tell us what you were trying to do and the browser or assistive technology you use. Product feedback is also welcome at the same address.